This Privacy Policy explains how alondt5 collects, processes, stores, and protects the personal data of registered players and visitors to the alondt5 platform. We are committed to handling your information with full transparency, in accordance with applicable data protection standards, and with the security your data deserves.
alondt5 treats your personal data as seriously as we treat the security of your PKR balance. The following six principles summarise our core commitments to every player's privacy on the alondt5 platform.
alondt5 collects only the personal data that is strictly necessary for the purposes outlined in this Policy. We do not collect personal information speculatively or for purposes unrelated to the operation of the platform and the protection of our players.
All personal data stored by alondt5 is encrypted at rest using AES-256 encryption. All data transmitted between your device and alondt5 servers is protected by TLS 1.3. Your account credentials are stored as salted hashes — never in plain text.
alondt5 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your data is shared only with the specific service providers necessary to operate the platform — and only under strict contractual data protection obligations.
You have the right to access, correct, export, restrict, or request deletion of your personal data held by alondt5. These rights can be exercised at any time by contacting our support team. We will respond to all valid data rights requests within 30 days.
alondt5 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory and anti-money laundering obligations. Data that no longer serves a legitimate purpose is securely deleted.
alondt5 is fully transparent about what data we collect, why we collect it, and who we share it with. This Policy is written in plain, accessible English — not buried in legal jargon — so every Pakistani player can understand exactly how their information is handled.
This Privacy Policy ("Policy") describes how alondt5 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your") who register for, access, or otherwise interact with the alondt5 online casino and sportsbook platform at alondt5.net. This Policy applies to all registered players, prospective players who browse the platform without registering, and any individual who contacts alondt5 through our support channels.
alondt5 is a licensed and regulated online gaming operator. As a regulated entity, we are subject to data protection and anti-money laundering obligations that require us to collect and retain certain categories of personal data. This Policy explains those obligations honestly and transparently, so every player in Pakistan understands exactly what data we hold and why.
By registering for an alondt5 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this Policy, please discontinue your use of the platform and contact our support team to arrange account closure.
alondt5 collects personal data from you directly when you register and use the platform, automatically through your interaction with our systems, and in certain circumstances from verified third-party sources. The categories of personal data we collect are set out below.
2.1 Registration & Identity Data
When you create an alondt5 account, we collect:
2.2 Identity Verification (KYC) Data
As a regulated platform, alondt5 is required to conduct Know Your Customer (KYC) verification. This involves collecting:
2.3 Financial Transaction Data
We collect records of all financial transactions conducted through your alondt5 account, including:
2.4 Gaming Activity Data
2.5 Technical & Device Data
2.6 Communications Data
alondt5 uses the personal data we collect for the following purposes. Each purpose is matched to a lawful basis for processing in Section 4.
| Purpose | Data Used |
|---|---|
| Account creation & management | Registration data, identity data, contact details |
| Identity & age verification (KYC) | KYC documents, date of birth, facial verification data |
| Payment processing | Financial transaction data, payment method identifiers |
| Fraud detection & prevention | Technical data, transaction data, gaming activity, IP address |
| Anti-money laundering (AML) compliance | Identity data, KYC data, financial transaction data |
| Responsible gaming monitoring | Gaming activity data, responsible gaming settings, session data |
| Customer support | Communications data, account data, transaction data |
| Personalised promotions (where consented) | Gaming activity data, registration data, communications preferences |
| Platform analytics & improvement | Technical data, gaming activity data (aggregated and anonymised) |
| Regulatory reporting | Identity data, financial data, gaming activity data |
alondt5 processes your personal data only where we have a valid legal basis to do so. The legal bases we rely upon are as follows:
alondt5 does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited and controlled circumstances:
5.1 Service Providers
We engage trusted third-party service providers who process personal data on our behalf in order to operate the platform. These include KYC and identity verification providers, payment processors (including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank integration partners), game software providers, fraud detection systems, and cloud hosting infrastructure providers. All such providers are bound by contractual data processing agreements that restrict them from using your data for any purpose beyond the specific service they provide to alondt5.
5.2 Regulatory & Law Enforcement Authorities
alondt5 may be required by law, court order, or regulatory direction to disclose personal data to government authorities, financial intelligence units, or law enforcement agencies. We will comply with such legally binding requests and, where permitted by law, will notify the affected player of any such disclosure.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a material portion of alondt5's business assets, personal data held by alondt5 may be transferred to the acquiring entity as part of that transaction. In such circumstances, alondt5 will notify affected players and ensure that the acquiring entity agrees to honour the terms of this Privacy Policy in relation to the transferred data.
alondt5 uses cookies and similar tracking technologies on the platform to support essential functionality, improve the user experience, and (with your consent) deliver relevant promotional content. The categories of cookies we use are described below.
You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the alondt5 platform. Please note that disabling non-essential cookies will not affect the core functionality of your alondt5 account.
alondt5 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes:
While alondt5 takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. You also play an important role in protecting your account: use a strong, unique password, do not share your credentials, and contact alondt5 support immediately if you suspect unauthorised access to your account.
alondt5 retains your personal data for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The general retention guidelines we apply are as follows:
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with your identity.
Subject to applicable law and regulatory limitations, you have the following rights in relation to the personal data alondt5 holds about you:
To exercise any of the above rights, please contact alondt5 support at [email protected]. We will acknowledge your request within 72 hours and respond substantively within 30 days. For complex requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
The alondt5 platform is strictly for individuals who are at least 21 years of age. alondt5 does not knowingly collect personal data from individuals below the minimum age. Age verification is a mandatory step in the alondt5 registration process, and enhanced verification checks may be applied at any point during the account lifecycle.
If alondt5 discovers or is notified that personal data has been collected from an individual below the age of 21, we will immediately suspend the relevant account, delete all associated personal data to the extent permitted by applicable law, and return any deposited funds to the payment source used. Parents or guardians who believe their child has registered on alondt5 are urged to contact our support team immediately.
alondt5's primary data infrastructure is hosted within secure data centres operated under recognised international data protection standards. In operating the platform, certain personal data may be transferred to, stored, or processed in jurisdictions outside Pakistan — for example, where our KYC verification, payment processing, or game provider partners are based.
Where such international transfers occur, alondt5 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy. These safeguards include contractual data processing agreements with all international service providers containing data protection clauses consistent with applicable international standards.
The alondt5 platform integrates certain third-party services necessary for its operation, including certified game providers and payment gateway partners. While alondt5 selects these partners carefully and requires them to meet our data protection standards, their own privacy practices are governed by their own privacy policies, for which alondt5 is not responsible.
alondt5 does not include third-party advertising networks or social media tracking pixels on the platform. The gaming experience on alondt5 is self-contained and is not monitored by third-party advertising platforms.
alondt5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we provide. Where a material change is made, we will notify registered players by email to the address associated with their account, and by displaying a prominent notice on the platform, prior to the change taking effect.
The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the alondt5 platform after the effective date of any amendment constitutes your acknowledgement of the updated Policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about how alondt5 handles your personal data, please contact our Data Protection team:
All data rights requests must be submitted in writing to the email address above. To protect your privacy, we will verify your identity before processing any request that involves access to, correction of, or deletion of personal data.
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